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Frequently Asked Questions (FAQ)

1. Design & Photo Questions

  1. Can I put a person's face on the flip flops?
    Yes! You can put anything with a face: A person, dog, cat, bunny, etc.

  2. What makes a good photo?
    Please check out our recommendations in our return policy.

  3. Can I see the design before it ships?
    Please check out design review information in our return policy.

  4. Can I create my own design?
    Yes! If you are interested in placing a custom order, please fill out our custom order contact form.

  5. Can I put more than one face on my flip flops?
    Yes! When adding an item to your cart, you will be given the option to upload up to 4 photos after you answer the question "How many different faces would you like on your custom flip flops?" Please note that there is a surcharge for each additional face beyond the first.

  6. Do I have to crop my own photo?
    Nope! Our designers will do all of the design work for you.

  7. Can I put a photo of a celebrity or character on the flip flops?
    No. Due to copyright limitations, we are not allowed to put celebrities or characters on the flip flops. Even if you took the photo, we are still unable to use the likeness of any celebrity or character. If you upload a photo of a celebrity with your order and you believe you have permission to use it, please leave a note for the designer.

  8. Can I put a logo on the flip flops, instead of a face?
    Yes, but you must prove that you are an authorized representative of the company who owns the logo copyright. If you are looking to place a corporate order, please fill out our custom order contact form.

2. Order Questions

  1. How long will it take to get my order?
    Please refer to our shipping policy.

  2. Do you offer bulk order discounts?
    Yes! If you are interested in placing a bulk order, please fill out our bulk order contact form.

3. Product Questions

  1. Do you just put dogs on your products?
    No! We can put anything with a face.

  2. What are the flip flops made of?
    Our flip flops have a rubber sole and rubber straps. The design is printed on a polyester fabric lining.

  3. What size should I get if I have wide feet or am buying for somebody who has wide feet?
    The small pair is about half an inch narrower than our medium pair, which is also about half and inch narrower than our large pair. If width is a bigger concern for you, as compared to length, we recommend going one size up to be safe, but that decision is up to you.

  4. I am a half-size that isn't on your size chart. What size should I get?
    Since they are open-toed shoes,our recommendation is to go with the smaller pair to avoid any issues with the length, however, if you are a half size that falls in-between two of our listed sizes on the size chart (i.e. you are a US Woman's size 8.5), you should be able to comfortably fit into either the smaller or the larger of the two sizes.

STILL CAN'T FIND THE ANSWER? Fill out our contact form.

 

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